Customer Service Policy — MAHASIAH
At MAHASIAH, customer satisfaction is our top priority. Whether you shop directly at our store in Dijon or online, we are committed to providing you with reliable, transparent, and personalized service.
1. Our Support Commitments
-
Lighting and decoration advice: Our team helps you choose the ideal power, style, and placement for your lighting fixtures based on your rooms and furniture layout.
-
Order tracking: We remain available to inform you at any time about the preparation status and delivery progress of your items.
-
After-sales support: If you encounter a technical problem with a lamp or an electrical component, we will assist you in finding a quick solution.
2. Contact Methods and Response Times
We process all requests received during our opening hours.
-
By phone: Contact us directly at +33 3 80 50 07 69 for immediate assistance.
-
In-store: Visit us at 24 Rue de la Chouette, 21000 Dijon to speak with our team.
-
Processing times: All assistance requests by message are processed within a maximum of 24 to 48 business hours.